Testimonials
 
Testimonials

Reviews left by real people, who took the chance and called us,
Trust EB Plumbing Services, LLC. Find out what they have to say by reading about their experiences below:


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Project: Plumbing leak repair, Faucet installation, Toilet installation, Outdoor plumbing system repair
Date: June 2022
Rating:        

Google Review by Carol

Positives: Professionalism, Quality Responsiveness, Value, Punctuality

Comments: Highly recommend Trust EB Plumbing. They've been our one and only plumbing service since we moved here last August. Eddie and his apprentices (Michael and Jose) are top-notch, professional, respectful and very pleasant and upbeat people. We also love the follow up photos of the completed job and the friendly folks who answer the phone
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Project: Toilet Repair
Date: June 2022
Rating:        

Google Review by Jenny

Comments: Amazing service from my initial call with Josue to set up the appt, to the actual repairs being done by Richard and Michael. They are true professionals. They clearly explained the problem and the solution. Highly recommend and will be using them again.
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Project: Toilet Leak Repair
Date: June 2022
Rating:        

Google Review by Sherry

Comments: Trust EB Plumbing is my go to from now on!! They always respond quickly and do a fantastic job and I trust them. That’s huge!! Eddie Rivera has worked on about three jobs for me over the past few months and I can’t say enough positive things about his service & his work. Always leaves a job clean & is totally professional with me as well as my tenants or owners and it’s obvious he takes pride in his work.
ELI & his staff at Trust EB Plumbing handle their business like true professionals & being in Real Estate & property management, you don’t always get that so I really appreciate how hard they work. True professionals, prompt service & fast.
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Project: Water Heater Installation, Plumbing Leak Repair
Date: May 2022
Rating:        

Google Review by Jane

Positives: Professionalism, Quality Responsiveness, Value

Comments: We had our house replumbed and water heater replaced. The water heater malfunction and flooded the house. They quickly responded and had the guys that dries the water out was there shortly after which they paid for. Without any hesitation they paid for a hotel for me. They are also replacing the flooring that wasn’t tile. A lot of companies wouldn’t do this. Anytime I call the owner, that’s how I’m dealing with, he answers. I’m a very happy customer and can tell you you will be happy as well.
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Project: Plumbing Services
Date:
April 2022

Rating:        

Google Review by Scott

Positives:
 Professionalism

Comments: Great Family owned and operated plumbing company. They care about doing the right thing and provide high quality service - Eli and his team are the best.
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Project:
 Plumbing pipe repair, Plumbing leak detection, Faucet installation, Drain cleaning
Date:
March 2022

Rating:        

Google Review by Brandon

Positives:
 Professionalism, Punctuality, Quality, 
Responsiveness

Comments: Very professional. Very reasonable rates. They were able to fix a plumbing issue I’ve had for years that other companies couldn’t fix in regards to nasty fumes coming back into the house. Thank god they fixed it! Also installed a new vanity as my old one was ready to be replaced.
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Project: Toilet Installation

Date: March 2022
Rating:        

Google Review by Alfresco

Positives:
 Professionalism, Punctuality, Quality, 
Responsiveness,
 Value

Comments: I recently contacted this business with a request to install two toilets and re-connect a gas stove. They were professional, on time and reasonably priced. They ensured everything was installed and connected properly and the plumber who came out was very pleasant. I will gladly utilize them whenever my future plumbing needs arise. I will also recommend them to my friends.
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Date: March 2022
Rating:        

Google Review by Regena

Comments: Had a plumbing problem had 2 plumbing services come out and went with Trust EB. Here's why. They explained everything to me.
Then the owner came over checked everything out exained it and and he also called my husband over the phone and explained everything to him also
They came out, did a nice job of making an access did their thing cleaned up and everything is working great.
Eli also came out during the repair. If I could give a 10 star I would. They will be my go to plumber from now on. The entire staff is friendly.
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Project: Toilet Repair
Date: March 2022
Rating:        

Google Review by Monica

Positives: Professionalism, Quality, Responsiveness

Comments: From the start Jo, Customer Service, was professional in taking my call and asking detailed questions and fit in appointment to my work schedule.
Eddie arrived at 5:30 pm, did the estimate and told me the issue I had with both toilets that were not repaired properly last year by another company. Once I agreed to the estimate he immediately went to work and
completed the job by 8:00 pm. Great same day service!!

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Project: Faucet Installations
Date: 01/25/2022
Rating:        

Google Review by Jason

Comments: Eddie was on time and very professional. He installed 2 bathroom faucets and 1 kitchen faucet. Prices with this company were higher than what I've paid for in the past for this type of service, but I'd use
them again because Eddie was so professional and passionate about his job and I know it was done right.

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Project: Plumbing 
Date: 01/20/2022
Rating:        

Google Review by Chuck

Comments: Love Eli. Does wonderful work and are super nice.
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Project: Clear a Clogged or Slow Drain

Date: 05/29/2019
Rating:        

Review by Dr. R.

Comments: Professional. You feel like there is a doctor who is working for you.
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Project: Clear a Clogged or Slow Drain

Date: 05/27/2019
Rating:        

Review by Lee of Valrico, FL

Comments: They have the name of this company correct! You can trust them to do the right job at the right price. They are honest, dependable and will not just take money for nothing! I was previously a plumber and can tell you they know what they are doing!! Highly recommend this company!! Thanks for a great experience!
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Project: Clear a Clogged or Slow Drain

Date: 05/24/2019
Rating:        

Review by Maria of St. Petersburg, FL

Comments: Very nice and professional. Responded fast and got the job done fast. Honest and has the best prices around. I don't think you'll find anyone who will beat his prices. I would definitely recommend and would hire again.
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Project: Clear a Clogged or Slow Drain

Rating:        
Review by Kathleen 

Comments: The problem presented itself late on a Sat. evening. We are relatively new to Tampa. We called several friends for recommendations for a plumber. Not one of them called us back. So, I went to Angie's.List. I have been relying upon it for years. It has never let me down. As soon as I completed inputting my information on Angie's List, my phone began ringing off hook. Unfortunately, anyone, I was able to talk to was not able/willing to send anyone out until Monday morning even though I explained it was an emergency because, when the toilets were flushed, raw sewage was coming up in the showers and tubs. Thus, we were unable to use the bathroom or bathe. There are five of us living in our house. Everyone works, and, we could not wait until Monday evening for it to be fixed. We would have had to go to a hotel. To add insult to injury, several of the people I talked to tried to give a really hard sell saying they really wanted my business and would "go above and beyond" to win my business . . . but not until Monday. While these other jokers were wasting my time, others were trying to call. However, Eli Betancourt, owner of Trust EB Plumbing Services was particularily persistent. I saw his number come up numerous times while I was talking to others. .When I hung up, I saw I had both a voicemail and a text from Eli. As I was trying to call Eli, he called me. I was getting frustrated at this point; thus, after Eli introduced himself to me over the phone, I said rather abruptly, "Please just cut to the chase, can you come out tonight? If not, I have to move on until I can find someone who can". Eli listened to me patiently and then replied to me very respectfully, " I can be there in 45 minutes if that is alright with you". I was so stunned I almost dropped the phone. I asked him if he could give me a minute so I could have my boyfriend, Jeff explain the situation (as I am completely ignorant in all matters plumbing). I immediately ran into the room where my boyfriend was also working the phones, Fortunately, he was between calls at that moment; so, I stuck my phone in his hand and told him I thought I found someone, and, he can be here in 45 minutes, talk to him. .Eli was true to his word and arrived within 45 minutes. He was clean and neat when he arrived. He was polite and professional. From there, I excused myself to get back the project I was working on when the plumbing erupted. While I was not with the 2 gentlemen while they were working, After Eli left, My Jeff told me he really liked Eli and said Eli really knew what he was doing. Jeff is a pretty tough critic as he loves to such work himself but does not have; so, he is a very reliable judge of an individuals skills, ability, and quality of work; Jeff handles most of the maintenance and repairs on our home. He keeps everything very well maintained. But, he didn't particularly want to tackle this dirty job (and it would have taken him at least 5 times as long and the quality of the work would not be the equivalent of a professional in the business . . . his words, not mine). Jeff reported Eli is very knowledgeable, skilled, efficient and does quality work. He was able to unplug the clog expeditiously and clean the drain as well. His prices were extremely reasonable. I would definitely use him again and recommend him to others as well, He seems to be a real go-getter, working hard and trying to build his business.

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